Managed IT Services and Support

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“I need help with this project!”

Got an IT project that you just don’t have the expertise or knowledge to handle? It happens all the time, even with companies that have diverse internal IT teams. Technology is changing rapidly, and it can be incredibly difficult to keep up with everything. Sometimes your clients want something you just don’t have the knowledge to implement. Do you tell them no and risk losing their business?

“Our IT team needs assistance.”

As your customer base grows or your business expands, you may find that your internal IT team just can’t keep up. You have two choices when this happens: hire more people or outsource some of the tasks. Hiring people takes time and resources. Often, companies find that they need extra help but just aren’t prepared financially to hire more people. What do you do then?

“We need to cut the budget.”

As much as we hate it, money does make the world go round, or at least it keeps the lights on. Dealing with the budget can be stressful, especially when you need to hire people but just can’t make the numbers work. How can you keep your company solvent but also make certain you have the people and the technology you need to actually get work done?

“I don’t know what to do with our tech!”

Do you have an IT department, or have you been relying on Jim the accountant who built his own computer that one time? You may have been able to get by without a dedicated IT person for a while, but every business reaches the point where you need someone how knows what they’re doing. Otherwise, you’re going to be dealing with more fires than you know what to do with.

We are here to protect you by protecting your business.

If any of these statements or similar ones have been going through your head lately, one thing is clear: you need someone to help you with your IT. You may want to look for a managed services provider to deal with IT when you…

  • Don’t have a strong IT department but have grown to the point where you need one.
  • Have taken on a major project that your IT team doesn’t have the resources or knowledge to complete.
  • Need to outsource some IT work because the economy has impacted your budget.
  • Have been working with an MSP that’s just not doing it for you.

When you reach any of these points, Wooden Spoon can guide you through the issue. As one of the best managed services providers in Sonoma County, we’re here to take on whatever aspects of IT you need. Whether you need a cybersecurity consultant or someone to build out your entire IT infrastructure, you can count on us!

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People Make Business Work

Veronica King

“We chose WST for the personalized attention and service, especially drawn to them being local. We’ve had complex IT infrastructure projects during our relationship, and they have been wonderful partners in providing the guidance and support required to drive success. They support us in keeping security and risk management at the forefront of all decisions. Our daily IT support needs continue to be met, and our staff provide positive feedback with their experience in working with the WST team.”

Katie Azanza

“After years of delayed maintenance, the small nonprofit I worked for was in desperate need of a full system upgrade– everything from our server, to internet service, to workstations. Enter Zach, Christian, and the Wooden Spoon team. They were able to work with our budget to help us get into the 21st century, just in time for the COVID lockdown. Thanks to Wooden Spoon, our staff was able to continue to efficiently work remotely and keep our nonprofit alive during those particularly challenging first months of the pandemic. As our organization grew, so did our tech needs, and Wooden Spoon provided us with everything we needed to expand. Not only do they provide excellent service, but they are incredible supporters of the community. Great service, trustworthy team, highly recommend! “

Jeff White

“Used Zach and his team in two different locations, both times taking over for previous IT providers who were not delivering on their service. Zach and Wooden Spoon came into both situations, cleaned up the previous mess and put policies and programs in place to monitor servers and their health as well as security. They are proactive in their monitoring, and fix the IT problems and issues BEFORE they become problems. They are always looking to leverage the latest technology to help their clients while keeping in mind their specific budgetary constraints and issues. I highly recommend Wooden Spoon as your trusted outside IT provider. “

IT Made Simple

IT doesn’t have to be complicated.

Many people find IT complicated, but it doesn’t have to be. You don’t need to worry about any of the acronyms or technical terms—you just need to know how to make your software and hardware do what you need them to do. Too many MSPs make IT sound like a complicated beast, but there’s no need for that. Whether it’s hardware or software, project management or continuing business plans, we can do it all without making it too complicated.

We know you likely don’t care about the nuts and bolts of it all. If you do, great! We’re happy to talk tech. If you don’t, that’s fine, too. We’ll make certain you know what you need to know without making it too heavy with technobabble.

People, not Technology, Make a Business Work

Technology isn’t the most important part of your business. Unfortunately, many people do see it as such, especially those in the tech industry. However, it doesn’t matter what technology you have. Computers don’t make connections with your customers—you and your employees do. People are the heart of any business.

That’s why an MSP shouldn’t just focus on technology solutions. Instead, they need to focus on making things easier for you and your team. Technology has become a source of stress in the workplace, whether it’s the stress of learning a new system or the stress of dealing with a network crash. At Wooden Spoon, our goal is to minimize that stress. This often means fixing problems, of course, but it also means finding quick, effective solutions to get your business back on track.

When you have a technology breakdown, our first goal is to get your team back to work. This could mean implementing a quick workaround so you can still access vital data, or it could mean creating a temporary setup. Regardless of what it takes, we want to get your business back up first. Then we’ll look at making the necessary long-term repairs once you’re not stressing over your productivity.

No IT Staff? No Problem!

Don’t have an IT staff? That’s not a problem! While we do often work closely with a business’s internal IT team, you don’t have to have IT experts on your staff. Part of working with Wooden Spoon is that you have access to all of our specialists. Need someone who knows cyber defenses inside and out? We’ve got it. Looking for an expert in cloud migrations? Not a problem. Our team includes a wide range of experts, and we’re always constantly expanding our knowledge.

Let’s Schedule a Time to Talk

If you’re frustrated with your technology and have an IT team that is overworked and understaffed, it’s time for a change. Technology doesn’t have to be stressful, and you don’t always have to feel like you’re waiting for the next thing to go wrong.

Wooden Spoon brings years of experience and knowledge to the table. Our flexible IT service solutions can be customized to fit any business, and we can take on as much or as little of your IT as you want.

Want to learn more? Schedule a call and let’s talk.

Let Wooden Spoon Support Your Business With:

IT Planning and Strategy

Preventative Maintenance

On-Site and Remote IT Support

IT Product Support and Implementation

IT Project Specialists

Contact Us

Wooden Spoon Managed IT Services

521 College Ave., Suite 121

Santa Rosa, CA 95404

Support: (707) 523-2222

Sales: (707) 520-9141